casinobet Privacy Policy

This Privacy Policy ("Policy") describes how casinobet ("casinobet," "we," "us," or "our") collects, uses, stores, and discloses personal information about individuals ("you," "your," or "Player") who access or use the casinobet online gaming platform available at casinobet.run (the "Platform").

casinobet is committed to protecting the privacy and personal data of all players and visitors to the Platform. We recognize that the personal information you share with us is important, and we take our responsibility to handle it carefully and lawfully very seriously.

By accessing the casinobet Platform or creating an account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, please do not use the casinobet Platform.

For the purposes of applicable Philippine data protection legislation, including the Data Privacy Act of 2012 (Republic Act No. 10173), casinobet acts as the data controller in respect of personal data collected through the Platform. As data controller, casinobet determines the purposes and means by which your personal data is processed.

If you have any questions about this Policy or wish to exercise any of your data rights, you may contact casinobet's designated Data Protection Officer (DPO) through the contact details provided in Section 15 of this Policy.

casinobet collects the following categories of personal data from players and Platform visitors:

casinobet collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, log files, and similar tracking technologies.
• Third-party sources: Identity verification data from KYC service providers; fraud screening data from anti-fraud partners; payment data from payment processors such as GCash, PayMaya, and banking partners.
• Regulatory sources: Data received from regulatory authorities or law enforcement agencies in connection with our legal and compliance obligations.

casinobet uses the personal data we collect for the following purposes:

• To create, manage, and maintain your casinobet account.
• To verify your identity and age (21+ requirement) in compliance with applicable regulations.
• To process deposits and withdrawals through your chosen payment method (GCash, PayMaya, BDO, BPI, Metrobank, and others).
• To provide access to games and Platform features, including slots, live dealer games, Bingo, Triple, Dragon Gate, and other titles.
• To administer bonuses, promotions, and loyalty programs.
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities.
• To monitor gaming activity for responsible gaming purposes and to enforce self-exclusion or limit requests.
• To communicate with you about your account, transactions, and Platform updates.
• To send you marketing communications where you have consented to receive them.
• To comply with our legal, regulatory, and reporting obligations.
• To improve the Platform through analytics and user experience research.
• To resolve disputes and enforce our Terms and Conditions.

casinobet processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable Philippine regulations:

• Contractual necessity: Processing required to perform our contract with you — including account management, game provision, and payment processing.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC/AML obligations, age verification, and regulatory reporting.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and business analytics, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given your explicit consent. You may withdraw consent at any time.

casinobet does not sell or rent your personal data to third parties. We may share your personal data with the following categories of recipients only where necessary and lawful:

• Payment processors: GCash, PayMaya, BDO, BPI, Metrobank, and other approved payment partners, for the purpose of processing your financial transactions.
• Identity verification providers: Third-party KYC and AML screening services used to verify your identity and comply with regulatory requirements.
• Game providers: Licensed game software providers whose titles are available on the casinobet Platform, to the extent necessary for game operation and fairness auditing.
• Regulatory authorities: Philippine gaming regulators, the National Privacy Commission, law enforcement agencies, and other government bodies, where required by law or regulation.
• IT and security service providers: Cloud hosting, cybersecurity, and fraud detection partners who process data on our behalf under strict data processing agreements.
• Professional advisers: Legal, accounting, and auditing firms, subject to professional confidentiality obligations.

casinobet retains personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements.

• Active accounts: Personal data is retained for the duration of your account relationship with casinobet.
• Closed accounts: Following account closure, casinobet retains personal data for a minimum of five (5) years to comply with anti-money laundering regulations and other applicable legal obligations.
• Transaction records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Self-exclusion records: Where a player has self-excluded, relevant records are retained for the duration of the exclusion period and for a reasonable period thereafter to prevent re-registration.

When personal data is no longer required, casinobet will securely delete or anonymize it in accordance with our data retention procedures.

casinobet uses cookies and similar tracking technologies (such as web beacons and pixel tags) on the Platform. Cookies are small text files placed on your device that help us recognize you, remember your preferences, and improve your experience on casinobet.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the casinobet Platform.

casinobet implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the casinobet Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability scanning.
• Multi-factor authentication options for player accounts.
• Continuous monitoring for suspicious activity and unauthorized access attempts.

While casinobet takes all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. You are also responsible for keeping your casinobet account credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

Under the Data Privacy Act of 2012 and applicable Philippine regulations, you have the following rights in relation to your personal data held by casinobet:

• Right to be informed: You have the right to know what personal data casinobet holds about you and how it is being used.
• Right of access: You may request a copy of the personal data casinobet holds about you.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You may request deletion of your personal data, subject to our legal and regulatory retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: You may request that we provide your personal data in a structured, commonly used, and machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact casinobet's support team or Data Protection Officer using the contact details in Section 15. We will respond to all valid requests within thirty (30) days, or within such other timeframe as required by applicable law.

The casinobet Platform is strictly intended for individuals who are 21 years of age or older. casinobet does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered on the casinobet Platform or provided us with personal data, please contact our support team immediately so that we can take appropriate action.

The casinobet Platform may contain links to third-party websites or services, including payment providers and game software partners. This Privacy Policy applies only to the casinobet Platform. casinobet is not responsible for the privacy practices of any third-party websites or services, and we encourage you to review the privacy policies of any third-party sites you visit.

casinobet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. When material changes are made, we will notify registered players via email or through a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision will always be displayed at the top of this Policy. Your continued use of the casinobet Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how casinobet protects your data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way casinobet handles your personal data, please contact us through any of the following channels:

• Live Chat: Available 24/7 directly on the casinobet Platform — the fastest way to reach our team.
• Email: [email protected]
• Data Protection Officer: [email protected]

You also have the right to escalate any unresolved privacy concerns to the National Privacy Commission of the Philippines, the regulatory body responsible for enforcing the Data Privacy Act of 2012.