Frequently Asked
Questions

casinobet requires identity verification before processing your first withdrawal. Accepted government-issued IDs include:

• PhilSys National ID
• Philippine Passport
• Driver's License (LTO)
• UMID (Unified Multi-Purpose ID)
• SSS ID or GSIS ID
• Voter's ID

Upload a clear photo or scan of your ID through your account settings. Verification is typically completed within 24–48 hours. Players under 21 will not pass verification and their accounts will be closed.

Go to the casinobet Login page and click "Forgot Password." Enter your registered email address and you'll receive a password reset link within a few minutes. Check your spam or junk folder if you don't see it in your inbox. If you're still having trouble, contact our 24/7 support team via live chat and they'll assist you right away.

No. casinobet strictly allows only one account per player. Creating multiple accounts (also called "multi-accounting") is a violation of our Terms and Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact our support team immediately to resolve the issue.

Withdrawal processing times at casinobet depend on your chosen method:

• GCash / PayMaya: Usually within 1–3 hours
• BDO / BPI / Metrobank: 1–3 business days
• UnionBank: Same day to next business day

Note that your first withdrawal requires completed KYC verification. Withdrawals requested on weekends or Philippine public holidays may take slightly longer. The minimum withdrawal amount is ₱200.

Yes. The minimum deposit on casinobet is ₱100 for most payment methods including GCash and PayMaya. For bank transfers via BDO, BPI, or Metrobank, the minimum deposit may be higher depending on the bank's own transfer limits. There is no maximum deposit limit set by casinobet, though your bank or e-wallet may impose their own daily transaction caps.

There are a few common reasons a withdrawal may be delayed or rejected on casinobet:

• KYC verification has not been completed
• Active bonus wagering requirements have not been met
• The withdrawal account details do not match your registered name
• Your account has been flagged for a security review
• The requested amount is below the ₱200 minimum

If your withdrawal has been pending for more than 3 business days, please contact our support team with your transaction reference number for assistance.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before any winnings from that bonus can be withdrawn. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently toward wagering — slots typically contribute 100%, while table games may contribute less. Always check the specific terms for each casinobet promotion.

No. Bonus funds and any winnings generated from bonus funds cannot be withdrawn until the applicable wagering requirements have been fully met. If you choose to withdraw before completing the requirements, the bonus and any associated winnings will be forfeited. Your real-money balance (funds deposited separately from any bonus) can generally be withdrawn at any time, subject to standard verification requirements.

Yes. casinobet is fully optimized for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser — no app download is required. Simply visit casinobet.run on your phone's browser and log in to access the full game library. For the best experience, use a stable internet connection, whether on WiFi or mobile data (4G/5G). The mobile interface is designed to be touch-friendly and responsive across all screen sizes.

Yes. All RNG (Random Number Generator) games on casinobet use certified random number generation technology to ensure fair and unpredictable outcomes on every spin or hand. Our game providers are independently audited for fairness. Live dealer games are streamed in real time from professional studios, ensuring full transparency. casinobet operates under applicable Philippine gaming regulations, which include requirements for fair play standards.

If you suspect unauthorized access to your casinobet account, take these steps immediately:

• Change your password right away via the casinobet Login page using the "Forgot Password" option
• Contact our 24/7 support team to temporarily freeze your account
• Review your recent transaction history for any unauthorized activity
• Update the password on your registered email account as well

Never share your casinobet login credentials with anyone. Our support team will never ask for your password.

To activate self-exclusion on casinobet, go to Account Settings and select the Responsible Gaming tab, then choose Self-Exclusion and your preferred duration. Alternatively, contact our 24/7 support team directly and they will process your self-exclusion request immediately. During the self-exclusion period, your account will be suspended, you will not receive any marketing communications, and re-registration attempts will be blocked. We take self-exclusion requests very seriously and process them without delay.

The minimum age to register and play on casinobet is 21 years old, in compliance with Philippine gaming regulations set by PAGCOR (Philippine Amusement and Gaming Corporation). All accounts are subject to mandatory age verification through our KYC process. Any account found to belong to a player under 21 will be immediately suspended and any funds returned. If you are a parent or guardian concerned about a minor accessing the platform, please contact our support team right away.